HomeLearning CenterICICI Fastag Customer ID – Complete Guide to Find & Use
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LoansJagat Team

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22 Dec 2025

ICICI Fastag Customer ID – Complete Guide to Find & Use

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Key Takeaways

 

  • Your ICICI Fastag customer ID is the unique 13-digit identifier of your FASTag wallet with ICICI Bank.

 

  • You can obtain your ICICI Fastag customer ID number 24/7 through the official ICICI Bank FASTag portal or the helpline number.

 

  • Your Customer ID can be used to download FASTag statements, track previous toll deductions, and monitor travel-related disputes.

 

Bhai tera FASTag ka recharge slow lag raha hai? Chances are you’re not using your ICICI Customer ID properly. This overview shows how that one ID keeps your entire wallet running effortlessly.

 

My cousin, Abhishek, recently purchased a FASTag for my vehicle from ICICI Bank. The bank gave him a special number when he activated it, which he uses to control his wallet and car tag. His ICICI Fastag customer ID is that number. 

 

When Abhishek registered, he received Customer ID “1 234 5678.” He will have this ID as long as his ICICI FASTag wallet is active. This ID enables him to monitor transactions, recharge money, check balances, and submit support requests. Let’s find where and how to locate your ID with ease.

Where to Find Your ICICI Fastag Customer ID?

 

If you travel often, knowing how to fetch your ICICI FASTag Customer ID instantly is a game-changer. Here are the two simplest ways to retrieve it in seconds without visiting any branch.

 

Abhishek needs quick ways to get his Customer ID whenever he needs it because he frequently uses his FASTag for highway travel. ICICI Bank provides two easy ways to do this:

 

Method

How do you do it

Log in to the FASTag Customer Portal

Abhishek logs into the ICICI FASTag portal and sees his Customer ID in the “Account Summary” section.

Call the 24×7 Customer-Care

Abhishek calls 1800 2100 104 and gives his vehicle registration to retrieve his Customer ID.

 

Abhishek can access the Customer ID immediately with these practical options without having to wait for emails or visit any branches.

How to Use ICICI Fastag Customer ID? 

 

Abhishek found that his Customer ID is the key that unlocks all of the wallet services and FASTag features.

 

Use Case

What to do

Logging in

Abhishek enters his ICICI FASTag customer ID on the FASTag portal to view his tag wallet and vehicle list.

Wallet recharge

Abhishek uses the Customer ID in the payment/beneficiary setup (e.g., FTIMXXXXXXXX where XXXXXXXX is an 8-digit Customer ID) to top up.

Support & servicing

When Abhishek calls support or raises a dispute at a toll plaza, the agent asks for his Customer ID for verification.

 

It becomes a simple and completely digital process for Abhishek to manage toll charges, recharges, and support requests using his Customer ID.

Difference Between ICICI Fastag Customer ID and Account Number

 

Abhishek initially confused his FASTag Customer ID with his regular ICICI bank account number, though they have entirely different functions in ICICI's system.

 

Feature

Customer ID

Account Number

Identifies

Your FASTag wallet with ICICI Bank

A specific bank savings/current account with ICICI Bank

Remains constant

Yes, for your FASTag wallet, regardless of vehicle change

Changes if you open/close a different bank account

Use case

Log in to the FASTag portal, recharge wallet, and support queries

Banking transactions: deposits, withdrawals, transfers

Where seen

On the FASTag portal, welcome kit, or when you retrieve your ID

On bank statement, passbook, cheque book

 

Always enter the right number, whether you're logging into the FASTag portal or performing routine banking operations.

Benefits of Knowing ICICI Fastag Customer ID 

 

Abhishek found out that knowing your FASTag Customer ID can greatly simplify toll payments and wallet management.

 

  • You can quickly log in to the FASTag portal without looking through documents.
  • Wallet recharge times are accelerated because online payment setups use the Customer ID.
  • Issues are resolved more quickly by customer service when you use your customer ID to verify.
  • It is simple to keep track of your travels, deductions, and wallet balance with just one ID.

 

You can take advantage of hassle-free travel and continuous FASTag services during your trips by knowing your Customer ID.

 

Bonus Tip: Do you know? ICICI Bank sets an auto-recharge limit for your FASTag. When active, it refills automatically to prevent “FASTag Blacklisted” issues. You can check it on the ICICI FASTag Customer Portal.

Conclusion 

 

Your ICICI Fastag customer ID serves as your entry point to efficiently manage your toll wallet with ICICI Bank. Keep it secure and be aware of where to get it and how to use it for support, recharge, and login. Use it now to travel and transact without any hassles.

FAQs Related to ICICI  Bank Customer ID

 

How do I get my ICICI Fastag Customer ID? 

You can find it in the ICICI FASTag portal by using the login help option or by contacting ICICI FASTag customer support.

What is the customer ID for ICICI Fastag?

It is a unique number ICICI assigns to your FASTag wallet for login, tracking payments, and managing your FASTag account.

How can I get my customer ID for my ICICI FASTag already fixed in my car?

Log in to the ICICI FASTag portal, enter your vehicle number or mobile number, and use “Forgot Customer ID” to retrieve it. You can also contact ICICI FASTag customer care.

My ICICI Bank FASTag got hotlisted even though I have enough balance. Why does this happen, and how can I fix it quickly?

KYC issues, inactive wallets, or system errors may trigger hotlisting. Fix it quickly by raising an un-hotlist request in the ICICI FASTag portal or by contacting customer care for immediate activation.

Does my ICICI Fastag Customer ID change if I change my vehicle or buy a new Fastag?

No, your ICICI FASTag Customer ID does not change. It stays the same even if you change your vehicle or get a new FASTag, as long as your wallet remains active.
 

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ICICI FASTag Customer ID

 

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LoansJagat Team

‘Simplify Finance for Everyone.’ This is the common goal of our team, as we try to explain any topic with relatable examples. From personal to business finance, managing EMIs to becoming debt-free, we do extensive research on each and every parameter, so you don’t have to. Scroll up and have a look at what 15+ years of experience in the BFSI sector looks like.

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