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What Is the AU Bank Credit Card Customer Calling Number?

AU Bank offers specialised customer care services to its credit card customers. Its toll-free and non-toll-free numbers are open to address queries and assist with requests. The WhatsApp facility is also available for the convenience of customers to contact the bank about credit card-related services.

AU Bank has various means for its credit card customers to get in touch for enquiries and service requests. The customers can use the toll-free or non-toll-free numbers or WhatsApp according to their preference. Getting in touch with the right department through the bank’s contact details is essential to get the required assistance. 

How To Contact AU Bank Credit Card Customer Care Support?

AU Bank provides multiple options for its credit card customers to get assistance and access different services. Customers can use Ask Auro, phone banking, email, or WhatsApp banking, according to their specific need, to get relevant help and support.

Ask Auro 

This is an AI assistant that can help you with certain AU Bank credit card services such as Xpress EMI, setting/resetting the PIN, activating the card, viewing the last 5 transactions, managing the limit, and card information. Here is how to do it:

1. Go to the official AU Bank Customer Service website. 
2. Scroll down and click on the Contact Us option. 
3. Now click on “Ask Auro”. 
4. Choose cards, then credit card services, and then choose the service you want to use. 

You can reach out to the AU Bank credit card support team by calling on these numbers: 

1. 1800 1200 1500 (Toll-Free Number)
2. 0141-7141100 (Non-Toll-Free Number) 

Email Us

This service can be used easily by dropping an email at the AU Bank’s credit card support email address: creditcard.support@aubank.in. 

WhatsApp Banking 

The AU Bank WhatsApp banking number +91 83 83 83 83 99 can be used to apply for a LIT and regular credit card. 

1. You just need to send a "hi" message.
2. Choose “Apply for a credit card” to continue. 
3. Select the credit card you need and continue the application process through the website. 

AU Bank offers different modes of customer support and services to its credit card customers. From Ask Auro and customer care to email and WhatsApp banking, customers can use any mode as per their requirement to get the relevant help they need.

Read Also : AU Bank Debit Card: Benefits, Charges, Features & Eligibility

What Is The AU Bank Credit Card Grievance Redressal Mechanism?

AU Bank offers a well-structured grievance redressal mechanism for its customers. In case of a problem, customers can escalate the issue to the next authority in case of unsatisfactory resolution at the first level. The bank allows its customers to approach any of the following four levels for the resolution of their complaints, starting from the lowest level to the highest – the RBI ombudsman. 

Regional Nodal Officer

Escalate the complaint to the regional nodal officer if the initial complaint was not resolved satisfactorily.

None 

Level 3

Principal Nodal Officer

Escalate the complaint to the principal nodal officer if the complaint has not been resolved satisfactorily at the previous level.

pno@aubank.in. 

Level 4

RBI Ombudsman

Approach the RBI Ombudsman through the CMS portal in case of unresolved complaints after 30 days of following the above-mentioned steps.

Toll‑free: 14448

CMS Portal: https://cms.rbi.org.in 

By following the bank’s grievance redressal process, customers can ensure that they have escalated the complaint step-by-step and the bank’s lower levels have failed to address the problem before approaching the higher authorities. Moreover, customers can also take advantage of the complaint escalation channels the bank offers for dissatisfied customers.

Why Is It Important To Contact AU Bank Through Official Channels Only?

When contacting AU Bank for assistance with cards, customers should be wary of possible scams. For this reason, it is necessary to use only official channels for communication. This will help avoid the theft of personal data and private information.

1. Always contact AU Bank through the customer care number, website, mobile application, and other official sources for credit card-related enquiries.
2. Do not trust the other numbers, links, or addresses fraudsters can notify you of, say, through SMS, social networks, e-mail, or any other way of unofficial communication.
3. Do not surrender your PIN, CVV, OTP, password, card details, or any other confidential information to representatives of banks.
4. AU Bank will always provide official channels for customer service, complaint resolution, and any other inquiry about the credit card.
5. Before contacting customer service, double-check whether the contact information matches any of the links on AU Bank’s website.

It is crucial to check the contact details of AU Bank on the company’s website before contacting the organisation. Customers should not provide their personal and financial information to unverified sources, including callers, emails, or websites, which may represent fraudsters.

AU Bank Credit Card Other Facilities: Net Banking & App

Using NetBanking or the AU 0101 mobile app is a convenient way to manage credit cards, as it enables customers to access a variety of services and maintain control over their cards remotely.

1. Credit Card Activation: You can activate your AU Bank credit card and start using your card for all eligible transactions.

2. Set / Reset Card PIN: You can set a new card PIN or reset your existing PIN.

3. Adjust Credit or Transaction Limit: Adjust your credit or transaction limit as per your spending pattern and manage your card usage wisely.

4. Redeem Reward Points: You can view and redeem your credit card reward points.

5. Card Block / Unblock: You have an option to block or unblock your cards with certain conditions and terms applied.

6. View Card-Related Information: You can view your card details and manage your card easily without having to go to the branch.

AU Bank’s customers can use AU 0101 Net Banking and the mobile app to conveniently manage their credit cards, take advantage of card activation, manage their PIN, and set limits, rewards and card controls.

Bottom Line 

AU Bank Credit Card Customer Care provides cardholders with the ability to make enquiries, carry out transactions, ask questions related to payments, and make service requests and complaints. Customers can also get the support they need from the best official source according to their card and requirements. Moreover, some of the customer care options can be accessed digitally, making it even more convenient and easier to manage particular services. In general, it is better for the card owners to use AU Bank’s customer care and other digital platforms to get the required information or solve their issues.

FAQs

How do I contact AU Bank's support team?
You can contact AU Bank’s credit card support at 1800 1200 1500, or the non-toll-free number is 0141 714 1100, or email creditcard.support@aubank.in.

Does AU Bank have a credit card?
Yes. AU Small Finance Bank offers several credit cards with features such as cashback, rewards and travel benefits.

How to check AU Bank credit card status?
You can check your application status through AU Bank’s online credit card tracking facility or contact customer care for assistance.

How do I close my AU credit card?
You can raise a closure request through AU Bank’s app, customer care, or email. Make sure all outstanding dues are cleared before requesting closure.

What happens to CIBIL if I close an AU credit card?
Closing a credit card may affect your CIBIL score, particularly if it reduces your overall available credit. The impact depends on your credit history and other active accounts.

How do I check my AU credit card limit?

You need to log in to the AU 0101 app or NetBanking and check the credit cards section, which shows your available credit limit.

How do I complain about my AU credit card?

You can file a complaint via AU Bank’s website, mobile app, customer care, branch, or email.

How do I send a complaint email to AU Bank?

The user needs to send an email to the bank’s registered customer-care email address and explain the query along with transaction references and their contact details.

Is an AU credit card good?

An AU credit card is good if the customer likes the rewards, cashback, charges, and other features offered.

How to track an AU Bank credit card?

You can track your credit card’s application or delivery through AU Bank’s tracking portal, or you can contact the customer support team.