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Darshana Patel
Darshana Patel is a finance and tech writer with a strong background in journalism, financial economics, and political science, working with Loans Jagat. She has immense experience writing content through her previous work in fintech and edtech companies. Her contribution at Loans Jagat is to simplify finance-backed content and academically powered content for the readers.
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The DBS credit card customer care services can be used by calling 1860 267 6789; +91 44 6904 6789 for customers overseas; 1800 209 4555 for Vantage credit card holders; and +91 44 6685 4555 for Vantage credit card holders overseas. The bank also offers email service to its customers, through which they can easily reach out to the bank’s credit card customer service. You can drop an email at cardcareindia@dbs.com or use vantagecareindia@dbs.com if you are a Vantage credit card holder.
DBS Bank offers distinct customer care numbers and emails for standard credit cards and Vantage credit cards. The table below highlights the 24×7 DBS Credit Card contact details and Vantage Credit Card contact details for the customers’ easy reference.
The above customer care services at DBS enable credit card users to get in touch with the bank to resolve their queries. The credit card holders can use the contact details provided above to raise their concerns.
One needs to log in securely to the internet banking portal of DBS to get the benefits of services related to the credit cards.
Hence, this is how you can use internet banking for credit card-related services.
You need to visit the lodge's website or query the page from the customer service option provided on the DBS internet banking portal.
Hence, this is how you can register a DBS Bank credit card complaint.
One needs to go through the 4 levels for the DBS Bank credit card grievance redressal and escalation. It is not mandatory to go through all 4 levels, but if the complaint is not resolved by the bank’s side, then you need to go through the levels one by one.
DBS Bank provides various channels for customers to share feedback or lodge complaints if services do not meet expectations at any point. The bank values this input and commits to addressing all concerns promptly and effectively, asking customers to allow three working days to resolve any query or complaint.
Credit card-related issues:
Call Us (24/7):
• DBS Credit Card helpline: 1860 267 6789
• Overseas customer service helpline: +91 44 6904 6789
• DBS Vantage Credit Card dedicated helpline: 1800 209 4555
• Overseas Vantage Credit Card service helpline: +91 44 6685 4555
E-mail:
• DBS Credit Card - cardcareindia@dbs.com
*T&C Apply
• DBS Vantage Credit card - vantagecareindia@dbs.com
This is the first level of escalation if your Level 1 query/complaint receives no response within 3 working days or if the resolution provided is unsatisfactory. The response time at this level is within 5 working days.
This is the highest level of escalation within the bank. You reach out to Level 3 only if the Level 2 resolution does not meet your expectations or if there is no response within 5 working days. The response time at this level is within 7 working days.
If you are unsatisfied with the response of level 3, or do not receive any response within 30 days. You can reach out at https://cms.rbi.org.in or can call the toll-free number 14448.
Hence, this is the process for DBS Bank credit card grievance redressal and escalation.
There are multiple services provided by the DBS Bank customer care related to credit card issues or queries.
Here is the list of services they provide:
Hence, these are the credit card-related services provided by DBS Bank customer care.
While contacting DBS Credit Card Customer Service, one should follow specific safety guidelines in order to protect the interests of the client. It is recommended to contact only official sources of the organisation and refrain from providing any private data or clicking on suspicious links. In case of an issue occurring, it should be reported to DBS Credit Card Customer Service as soon as possible to avoid any unauthorised transactions.
DBS Credit Card Customer Service can be contacted only through official resources, and it is necessary to remember that any official representative will never ask for an OTP or PIN. In case of detecting any suspicious activity, it has to be reported immediately instead of trying to authorise any questionable actions requested by the caller, SMS, or email.
DBS Credit Card Customer Care Services provide cardholders with several ways to address queries, report unauthorized transactions, and receive other types of assistance. The 24×7 helpline is usually the fastest way to resolve any card-related issue, while more complex or detailed requests may require email or other digital methods of communication. It is important to have the mobile phone number registered with the bank and other personal information at hand when contacting DBS. In case a complaint is not resolved, it should be escalated following the appropriate procedure rather than being left unattended.
The customer care numbers for the DBS Credit Card in India are 1860 267 6789 and 1800 209 4555 for Vantage credit card holders. The number is active 24×7 and offers assistance regarding queries related to the DBS Card.
The DBS Credit Card customer care email address is cardcareindia@dbs.com. Customers with Vantage Credit Cards may use the email ID vantagecareindia@dbs.com.
DBS Credit Card holders may contact customer care on +91 44 6904 6789 and +91 44 6685 4555 toll-free from overseas.
An application to block a misplaced or stolen DBS credit card may be made through the DBS Card+ app or by contacting customer care.
Unauthorised transactions on the DBS Credit Card should be reported to the customer care helpline immediately after detection. DBS app users may also block their cards through the app.
Yes, you have the option to block or unblock your card in case you have lost it using the DBS CardPlus application.
Checking the DBS credit card balance can be done using the DBS CardPlus application, where you get to view your card details and payments.
Paying the DBS credit card bill can be done using the payment methods available at DBS.
Reviewing the transaction history of your DBS credit card can easily be done using the DBS CardPlus application. This will help the user stay updated on their spending and ensure that there are no unauthorised transactions that have taken place.
When your payment is not reflected, it is important to seek help from DBS customer care and ensure that you have the payment information or transaction code handy.
