What is the Citibank credit card customer care number? – A complete guide

Citibank was officially taken over by Axis Bank in India. In simple terms, the Citibank migration was successfully done with Axis Bank. All the former credit cards, like the Citi Rewards credit card, the IndianOil Citi credit card, the Citi Premier Miles credit card, etc., function under Axis Bank now. To reach customer care for credit card-related issues, one needs to dial 1800 209 5577 or 1800 103 5577. It is a toll-free customer care service number provided officially by Axis Bank. Many people often get confused about how to navigate the customer care number for credit-related issues in banking. This is why LoansJagat brings well-researched and authentic blogs to people in the banking field to avoid this confusion. 

Key takeaways: 

1. Citibank has now officially migrated to Axis Bank in India.
2. All the variants of Citibank credit cards are now functioning under Axis Bank officially. 
3. Axis Bank provides the standardised customer care number for credit card-related issues to people.

What is the Citi Bank credit card customer care number? 

As Citibank was taken over by Axis Bank, there are multiple customer care numbers provided by Axis Bank related to credit card issues and queries. 

Here are the Axis Bank credit card customer care numbers: 

How to contact Citi Bank customer care? 

One needs to get in touch with Axis Bank customer care for the credit card-related issues after Citi Bank has migrated to Axis Bank. Axis Bank provides various channels for credit card-related issues or queries. 

Here are the ways you can contact: 

1. By phone: 

• Retail Phone Banking (toll-free)
  • Motive: General Retail Phone Banking (Report Lost Card / General Care)
  • Contact Numbers / Charge Type: 1800 209 5577 / 1800 103 5577

• Retail Phone Banking (non-toll-free)
  • Motive: General Retail Phone Banking (Report Lost Card / General Care)
  • Contact Numbers / Charge Type: 1860 419 5555 / 1860 500 5555 (Charges applicable as per service provider)

• Credit Card Customer Care
  • Motive: Report Lost Card / Pre-Paid Card
  • Contact Numbers / Charge Type: 022-6798-7700 (Standard Charges)

• Credit Card Customer Care / NRI Phone Banking
  • Motive: 24-Hour Emergency Helpline (Card Blocking)
  • Contact Numbers / Charge Type: +91 40 67174100 (Chargeable / Non-toll-free)

2. By WhatsApp

You need to send ‘HI’ to 7036165000 to get the credit card-related services via WhatsApp banking. 

Here are the steps to approach credit card services through WhatsApp banking: 

• Send “hi” to 7036165000.
• The bank will reply to you with a menu.
• Select ‘All services’ 
• Select the ‘credit card services’ option from the menu. 
• Again, select the ‘credit card services’ option. 
• The menu will be displayed to you related to the credit issues or queries. 

The services provided under it: 

• Activate Credit Card
• Credit Limit Increase
• Credit Card Statement
• Available Credit Limit
• Outstanding Amount
• Bill Amount
• Block Card

Hence, this is how you can approach the credit card-related services via WhatsApp banking. 

3. By email 

One needs to send the email by detailing your credit card-related issue or queries to www.axis.bank.in/support.  Whether it is a fraudulent act, blocking your card, enquiring about the transactional details, etc.

4. Net banking

One needs to log in via customer ID/login ID with a password to the official net banking portal of Axis Bank. 

One can use the services, such as knowing credit card details, managing credit card details, paying the credit card bills, etc. 

What is the process for Citibank Credit Card Grievance Redressal and Escalation?

One needs to go through 3 levels depending on whether the complaint has been resolved or not. You can register the complaint through branch visits, phone banking, emails, Axis support, social media, etc.

Here are the processes related to the Citibank Credit Card Grievance Redressal and Escalation:

• Level 1: Front-end Channels
   
  • Raise a complaint through various services.
  • Complaints are responded to within 10 days.
  • If dissatisfied with the Level 1 response, escalate the grievance to Level 2.

Getting in touch through

• Call Centre: 1860-419-5555, 1860-500-5555, 1800-209-5577 (Toll-free), 1800-103-5577 (Toll-free)
• Axis Support: www.axis.bank.in/support/
• Branches / Loan Centres: Visit www.axis.bank.in to locate the nearest branch or loan centre.

• Level 2: Circle Nodal Officer/Nodal Officer at HO
   
  • Submit the grievance to the Nodal Officer in writing, by email, or by phone for escalation.
  • The Nodal Officer acknowledges and records the concern, with a response expected within 10 days.
  • If still dissatisfied, escalate the matter to the Principal Nodal Officer.

• Level 3: Principal Nodal Officer