Slice Credit Card Customer Care Number: 24x7 Toll-Free Helpline

Got a Slice credit card issue? Ring 08048329999 or 1800 121 1905, these are the only 2 numbers Slice Small Finance Bank actually runs, straight from the bank's own site. You can also reach them through help@slice.bank.in or the Help & Support section right inside the Slice app.

Key Takeaways

• Slice Small Finance Bank's own contact page confirms 08048329999 and 1800 121 1905 are the only 2 customer care numbers; they say it outright, “we have no other call centre numbers.”
• Slice's own Policy for Issuance and Conduct of Credit Cards confirms every complaint gets acknowledged within 48 hours, and there's a 3 level escalation path if things aren't sorted.

Something's off with your Slice credit card, a lost card, a charge you don't recognise, a billing question, and you want the real number, not something copied off an old forum somewhere. This one's for Slice credit cardholders across India who want the genuine, verified way to reach the bank, now running as Slice Small Finance Bank under its own RBI license. We'll cover the official customer care number, timings, every contact route, and exactly what to do for each common card issue.

What Is Slice and Does It Issue a Credit Card?

Slice is now Slice Small Finance Bank, formed after Slice completed its merger with North East Small Finance Bank, effective October 27, 2024, following approvals from the RBI, CCI, and the National Company Law Tribunal. The Slice UPI Credit Card is issued directly under this merged entity's own banking authorization, not through a third-party partner arrangement like Slice's earlier card products.

Per Slice's own Policy for Issuance and Conduct of Credit Cards, the bank runs a structured grievance mechanism specifically built for credit card complaints, confirming this is genuinely a bank-issued credit card now. That's a real shift from Slice's earlier days, when the company issued credit card-like products through partner banks, a model it actually stopped in October 2022 after RBI tightened rules around prepaid payment instruments. The current Slice UPI Credit Card, launched after the 2024 merger, sits entirely under Slice Small Finance Bank's own regulatory framework.

Slice Credit Card Customer Care Number

Dial 08048329999 or 1800 121 1905 for any Slice credit card question, complaint, or urgent issue, these two are genuinely the bank's only official support lines.

Per Slice's own fraud alert page, the bank says plainly, “we have no other call centre numbers,” a direct heads up against whatever fake numbers might be floating around elsewhere. This same page confirms these numbers handle both general customer care and emergency fraud reporting.

Slice Credit Card Customer Care Timings

Slice's own page lists 08048329999 and 1800 121 1905 as its customer care helpline, with 24x7 reporting specifically kept open for unauthorised transactions.

Per Slice's own Customer Compensation Policy, the bank keeps 24x7 reporting channels running for unauthorised transactions across multiple options, so urgent fraud issues never have to sit around waiting for business hours. For anything routine, the Help & Support section inside the Slice app works fine too during regular hours.

How to Contact Slice Credit Card Customer Care

Phone, the Slice app, email, take your pick based on what you're actually dealing with.

By Phone

Call 08048329999 or 1800 121 1905 for credit card queries, complaints, or urgent fraud reporting, both confirmed as the bank's only genuine numbers.

Through the Slice App

1. Open the Slice app.
2. Head to Help & Support.
3. Raise a ticket directly for anything tied to your card, UPI, or account, confirmed right on Slice's own contact page.

By Email

Write to help@slice.bank.in for general queries, or go straight to the Nodal Officer at principal.nodalofficer@slice.bank.in if your complaint needs escalating, both confirmed on Slice's own official contact page.

Slice Credit Card Customer Care for Common Problems

Different issues need different first moves, here's exactly what to do for the common ones.

Lost or Stolen Card

Call 08048329999 or 1800 121 1905 right away, or raise a request through Help & Support in the Slice app. Slice's own Customer Compensation Policy confirms 24x7 reporting exists specifically for situations exactly like this.

Unauthorised Transaction

Report it the moment you spot it, call, email, or the app, doesn't matter which. Slice's own policy states whichever channel you use first becomes the official notification, and the bank checks whether customer negligence played a role as part of sorting it out.

Credit Card Bill

Check your bill and payment options right inside the Slice app, or just call customer care at 08048329999 or 1800 121 1905 if you've got questions about what you owe.

How to Register a Slice Credit Card Complain

1. Raise a ticket through Help & Support in the Slice app, or call 08048329999 or 1800 121 1905.
2. Or write directly to the bank's Customer Experience team at the Head Office address listed on the website, per Slice's own Grievance Redressal Policy.
3. You can also walk into any Slice Small Finance Bank branch and register your complaint in person, getting a reference number on the spot.

4. Hold onto that reference number, you'll want it for any follow-up later.

    

Slice Credit Card Grievance Redressal and Escalation

Complaint not sorted at the first level? Slice runs a formal 3 level escalation process, with the RBI Banking Ombudsman sitting at the very end if nothing else works.

Per Slice's own Policy for Issuance and Conduct of Credit Cards, Level 1 puts Customer Service Agents and Branch Officers on your initial complaint, and every one of these gets acknowledged within 48 hours. Not resolved? Level 2 pushes it to the Zonal Head or Grievance Redressal Officer, who's required to respond within 7 working days. Still stuck? Level 3 brings in the Principal Nodal Officer, acknowledging your complaint within 14 working days. Per Slice's own Customer Grievance Redressal Policy, an Internal Ombudsman also reviews any complaint that gets wholly or partially rejected along the way. Still not happy, or haven't heard back within 30 days? Take it to the RBI Banking Ombudsman from there.

What Information Should You Keep Ready?

Have you registered mobile number, Slice app login details, and relevant transaction details on hand before you call, genuinely speeds things up.

Here's the checklist:

• Registered mobile number: Needed to verify it's actually you, whether calling or using the app.
• Transaction details: Date, amount, merchant, if you're disputing or asking about a specific charge.
• Complaint reference number: For following up on anything already raised through the app or a branch.

• Nodal Officer contact: principal.nodalofficer@slice.bank.in or 08048318328, if you're escalating past standard customer care.

   

Slice Credit Card Customer Care Services

Final escalation

RBI Banking Ombudsman, after 30 days if unresolved

Safety Tips When Contacting Slice

• Stick to 08048329999 or 1800 121 1905 only, Slice's own fraud alert page is clear that these are the bank's only real numbers, no other call centre lines exist.
• Don't engage with third-party accounts on social media claiming to be Slice, a warning the bank puts right on its own website.
• Report unauthorized transactions the second you spot them, through any accepted channel, since when you first report it genuinely affects how your case gets evaluated.