ICICI credit card customer care number – Everything you should know

*T&C Apply

This is for the queries related to the ICICI credit card. 

     2) For complaints:

For complaints related to the ICICI credit card, you need to select ‘complaints’ and need to complete the 3 levels.

1. Level 1:

1. Not satisfied with our previous response?
   1. If the resolution you received does not meet your expectations, please share details of your complaint through Head - Phone Banking.
   2. Send an email (click on it; the page will open; fill out the details and click on submit)
   3. Alternatively, you can download the “Complaint Form” and send it to the bank.

2. Complaint Form Details:

1. Date: DD/MM/YYYY
2. Account type:
   1. Savings
   2. Current
   3. Credit Card
   4. Loan
   5. Demat
   6. NRE/NRO
   7. Money2India
3. Account details:
   1. Account Number
   2. Credit Card Number
   3. Loan
   4. DP ID (for demat account holders)
4. Customer’s Name: FIRST NAME / MIDDLE NAME / LAST NAME
5. Address:
   1. Address line
   2. CITY
   3. STATE
   4. PIN CODE
6. Mobile Number: COUNTRY CODE / NUMBER
7. E-mail
8. SR Number
9. Money2India Login ID / Remittance Ref Number
10. Detailed description of problem
11. CUSTOMER SIGNATURE

3. Submission Note:
   1. Submit the duly filled and signed form.
   2. The bank will revert to you within 4 business days.

2. Level 2
3. If you are unsatisfied with the previous response after following the first level of the complaint resolution mechanism, write to the Head of Customer Service Quality.
4. Enter your account/application number and previous Level 1 SR number to proceed.
5. Account/Application Number
6. Enter Level 1 Reference Number: SR
7. In case you do not have a Service Request/Complaint Reference Number, go back and submit a query/complaint.
8. Alternatively, you can download the “Complaint Form” and send it to us.

3. Level 3
4. Contact Ms Sharlet Malvankar, Principal Nodal Officer, if earlier complaint steps did not resolve the issue.
5. Input your account or application identifier alongside the prior Level 2 reference code (SR) to move forward.
6. Required fields:
   1. Account or Application Number
   2. Level 2 Reference Number (SR format)
7. Users without a Service Request or Complaint Reference Number can navigate back to submit a query or complaint.
8. Final action:
   1. Submit button
   2. Downloadable Complaint Form button to submit physically or via mail.

Hence, this is how you can handle ICICI credit card grievance redressal and escalation.

What is the ICICI Bank Credit Card Customer Care Number for customers outside India?

There are some toll-free and non-toll-free numbers for non-resident Indians where they can approach the customer executive for issues related to credit cards and others.

Here are the details related to the ICICI Bank Credit Card Customer Care Number for NRIs:

Hence, this is the ICICI customer care number to resolve the credit card-related issues. 

Bottom line: 

ICICI Bank provides customer support to people related to credit cards through various channels like WhatsApp services, net banking, phone calls, online assistance, etc. One can resolve the issues or queries, like blocking or deactivating the credit card, PIN generation, stolen credit card, etc. ICICI Bank provides the diverse approach and facilities to not only people in India but also to NRIs to get their issues resolved as early as possible related to their credit cards. 

FAQs: 

What is the full form of ICICI Bank? 

The full form of ICICI Bank is Industrial Credit and Investment Corporation of India. 

What types of credit cards does ICICI Bank provide to people? 

There are three major types of credit cards, like the Sapphiro credit card, the Rubyx credit card, and the Coral credit card, provided by ICICI Bank. 

What is the customer care number one should dial on their phone for ICICI credit card-related issues? 

One can dial 1800 1080 as the customer care number to resolve the ICICI credit card-related issues.

Does ICICI Bank provide customer care services for NRIs related to credit card issues? 

Yes, ICICI Bank does provide customer care services for the NRI people related to credit card issues or queries. 

What is the WhatsApp number for ICICI Bank to approach for credit card-related issues? 

One needs to send ‘HI’ to +91 86400 86400 to approach credit card-related issues via WhatsApp banking. 

Who is the ICICI Bank principal nodal officer? 

Ms Sharlet Malvankar is the principal nodal officer of ICICI Bank. 

Is the escalation process for the ICICI Bank credit card complaint instant? 

No, the escalation process for the ICICI Bank credit card complaint is not an instant process. One needs to go through multiple levels, and these take some days of time. 

Does ICICI Bank provide a complaint form to people related to their queries or issues that need to be submitted to the bank? 

Yes, ICICI Bank provides the complaint form to people related to their queries or issues that need to be submitted to the bank. 

Is ICICI Bank a private sector bank? 

Yes, ICICI Bank is a private sector bank. 

Do we need to log in to the net banking portal of ICICI Bank before accessing the credit card-related services? 

Yes, one needs to mandatorily log in to the ICICI Bank portal before accessing the credit card-related services. 

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