ICICI credit card customer care number – Everything you should know

1800 1080 is the ICICI customer care number, which also resolves credit card-related issues. ICICI Bank provides various types of credit cards to its registered customers, such as the Sapphiro credit card, Rubyx credit card, and Choral credit card. Every card offers different benefits, includes different eligibility criteria, and applies a different process. It also provides the channel to contact customer care, which is a toll-free number available 24 hours a day, 7 days a week. Moreover, LoansJagat provides the proper information to the people related to such concepts in terms of customer care numbers, financial tools, etc. 

Key takeaways: 

1. ICICI Bank provides channels for customers by providing the customer care number to resolve credit card-related issues. 
2. ICICI Bank provides variants of credit cards to people, such as the Sapphiro credit card, the Rubyx credit card, and the Coral credit card.
3. The customer care number of ICICI Bank for credit card issues is available 24/7 for registered people. 

How to contact the ICICI credit card customer care number? 

There are various channels provided by ICICI Bank for credit card-related issues. 

1. By phone call: 

You need to call 1800 1080 if you have any queries related to the ICICI credit card. It is a toll-free number. 

Here are the steps to approach the ICICI credit card customer care number: 

• Dial 1800 1080 on your mobile. 
• An IVR system will activate.
• The IVRS will read out the language menu to choose from.
• Type the number on the keypad according to your language preference. 
• IVR will again read the menu in the preferred language.
• Type 2 on your keypad for credit card and prepaid-related queries. 

Further to this, follow the steps related to your credit card as per the IVRS commands to get your query resolved. 

2. By WhatsApp: 

You need to send the “hi” message to +91 86400 86400 through your registered mobile number to resolve the query related to your ICICI credit card. 

Here are the steps to approach ICICI credit card customer care via WhatsApp: 

• Send HI to +91 86400 86400.
• Accept the terms and conditions.
• Avail the bank notification according to your choice. 
• A menu will be presented to you related to the ‘All services’ 
• Click on ‘All services’ 
• Select the ‘credit card services’
• The following list will be presented to you, which is: 

1. Manage Cards
2. View/Modify My Limit
3. Convert Txn to EMI
4. Txn Statement
5. View EMIs on Card
6. Loan on Credit Card
7. Set Auto-debit
8. Block/Unblock CC
9. Pay CC Bill

Now, you can choose any credit card-related query you want to get resolved through ICICI WhatsApp banking by following the further steps.

        c) By online services: 

Visit the online assist platform provided by ICICI Bank to resolve the credit card-related dispute. 

Here are the steps: 

• Visit the 'Contact Us' page of ICICI Bank.
• Scroll down and search for the “online assist” column. 
• Click on the online assist option. 
• Choose the option for the ‘credit card disputes’ option. 
• A page will open to do some filling up, like: 

1. Select the type of dispute.
2. Enter the 12 digit savings account number
3. Enter the registered mobile number
4. Enter the captcha
5. Click on submit.

Hence, this is how you can approach the ICICI credit card-related issues through the online assist services. 

      d) By net banking: 

You need to visit the official net banking site of ICICI Bank and log in using your user ID and password to access the portal. 

Here are the steps to resolve the issues related to credit cards: 

1. Log in to the net banking portal of ICICI Bank.
2. Click on the credit card in the cards.
3. Select Manage your credit cards. 
4. Click on View All.

The following services will be shown to you: 

• Credit card dispatched, not received
• Merchant EMI related
• Convert to EMI
• Queries related to EMI-on-call facility
• Request for re-dispatch of undelivered credit card
• Get Plus Card (Add-on Card)
• Address change
• Unblock Credit Card for 3D Secure Services
• Block Credit Card
• Generate Credit Card PIN
• Update your e-mail ID
• Upgrade your credit card
• Manage billing cycle
• Alert subscription
• Manage autopay
• Request for cancellation of credit card
• Deactivation of physical statement

Hence, this is how you can use ICICI Net Banking for your customer care-related issues or queries. 

What is the purpose of ICICI Credit Card Customer Care for Common Problems? 

There are various channels provided by ICICI to reach their customer care for credit card-related issues, like stolen credit cards, PIN changes, blocking credit cards, etc.

Here are the services provided through ICICI credit card customer care for common problems: 

Hence, these are the common services provided by the ICICI Bank credit card customer care through various channels for the related problems mentioned in the table. 

What is the process for ICICI Credit Card Grievance Redressal and Escalation?

ICICI Bank provides 2 different channels for queries and complaints to registered customers, including services related to credit cards. 

Here are the steps for the ICICI credit card grievance redressal and escalation: 

1. For queries: 

1. You need to visit the contact us page of ICICI Bank.
2. Scroll down the page and look for the ‘need help’ column.
3. Click on the ‘raise a complaint’ option present in the same column. 
4. There will be two columns for the query and complaint. 
5. If you want to raise the query, click on the ‘raise query’ option.
6. Now you have to enter the following details, like: 

• Select Services
  • Product/Service
  • Query Related to
  • Type of Query (related to your credit card)
• Additional Details
  • Your Name
  • Account/Application Number
  • Your Query/Comments
  • Email ID
  • Mobile Number
  • Telephone Number
  • Enter the Captcha
  • Agree through checkbox
  • Mandatory fields
• Both are preferred, but at least one is mandatory

This is for the queries related to the ICICI credit card. 

     2) For complaints:

For complaints related to the ICICI credit card, you need to select ‘complaints’ and need to complete the 3 levels.

1. Level 1:

1. Not satisfied with our previous response?
   1. If the resolution you received does not meet your expectations, please share details of your complaint through Head - Phone Banking.
   2. Send an email (click on it; the page will open; fill out the details and click on submit)
   3. Alternatively, you can download the “Complaint Form” and send it to the bank.

2. Complaint Form Details:

1. Date: DD/MM/YYYY
2. Account type:
   1. Savings
   2. Current
   3. Credit Card
   4. Loan
   5. Demat
   6. NRE/NRO
   7. Money2India
3. Account details:
   1. Account Number
   2. Credit Card Number
   3. Loan
   4. DP ID (for demat account holders)
4. Customer’s Name: FIRST NAME / MIDDLE NAME / LAST NAME
5. Address:
   1. Address line
   2. CITY
   3. STATE
   4. PIN CODE
6. Mobile Number: COUNTRY CODE / NUMBER
7. E-mail
8. SR Number
9. Money2India Login ID / Remittance Ref Number
10. Detailed description of problem
11. CUSTOMER SIGNATURE

3. Submission Note:
   1. Submit the duly filled and signed form.
   2. The bank will revert to you within 4 business days.

2. Level 2
3. If you are unsatisfied with the previous response after following the first level of the complaint resolution mechanism, write to the Head of Customer Service Quality.
4. Enter your account/application number and previous Level 1 SR number to proceed.
5. Account/Application Number
6. Enter Level 1 Reference Number: SR
7. In case you do not have a Service Request/Complaint Reference Number, go back and submit a query/complaint.
8. Alternatively, you can download the “Complaint Form” and send it to us.

3. Level 3
4. Contact Ms Sharlet Malvankar, Principal Nodal Officer, if earlier complaint steps did not resolve the issue.
5. Input your account or application identifier alongside the prior Level 2 reference code (SR) to move forward.
6. Required fields:
   1. Account or Application Number
   2. Level 2 Reference Number (SR format)
7. Users without a Service Request or Complaint Reference Number can navigate back to submit a query or complaint.
8. Final action:
   1. Submit button
   2. Downloadable Complaint Form button to submit physically or via mail.

Hence, this is how you can handle ICICI credit card grievance redressal and escalation.

What is the ICICI Bank Credit Card Customer Care Number for customers outside India?

There are some toll-free and non-toll-free numbers for non-resident Indians where they can approach the customer executive for issues related to credit cards and others.

Here are the details related to the ICICI Bank Credit Card Customer Care Number for NRIs:

Hence, this is the ICICI customer care number to resolve the credit card-related issues. 

Bottom line: 

ICICI Bank provides customer support to people related to credit cards through various channels like WhatsApp services, net banking, phone calls, online assistance, etc. One can resolve the issues or queries, like blocking or deactivating the credit card, PIN generation, stolen credit card, etc. ICICI Bank provides the diverse approach and facilities to not only people in India but also to NRIs to get their issues resolved as early as possible related to their credit cards. 

FAQs: 

What is the full form of ICICI Bank? 

The full form of ICICI Bank is Industrial Credit and Investment Corporation of India. 

What types of credit cards does ICICI Bank provide to people? 

There are three major types of credit cards, like the Sapphiro credit card, the Rubyx credit card, and the Coral credit card, provided by ICICI Bank. 

What is the customer care number one should dial on their phone for ICICI credit card-related issues? 

One can dial 1800 1080 as the customer care number to resolve the ICICI credit card-related issues.

Does ICICI Bank provide customer care services for NRIs related to credit card issues? 

Yes, ICICI Bank does provide customer care services for the NRI people related to credit card issues or queries. 

What is the WhatsApp number for ICICI Bank to approach for credit card-related issues? 

One needs to send ‘HI’ to +91 86400 86400 to approach credit card-related issues via WhatsApp banking. 

Who is the ICICI Bank principal nodal officer? 

Ms Sharlet Malvankar is the principal nodal officer of ICICI Bank. 

Is the escalation process for the ICICI Bank credit card complaint instant? 

No, the escalation process for the ICICI Bank credit card complaint is not an instant process. One needs to go through multiple levels, and these take some days of time. 

Does ICICI Bank provide a complaint form to people related to their queries or issues that need to be submitted to the bank? 

Yes, ICICI Bank provides the complaint form to people related to their queries or issues that need to be submitted to the bank. 

Is ICICI Bank a private sector bank? 

Yes, ICICI Bank is a private sector bank. 

Do we need to log in to the net banking portal of ICICI Bank before accessing the credit card-related services? 

Yes, one needs to mandatorily log in to the ICICI Bank portal before accessing the credit card-related services.